Subject: Re: Transcript of 09 Feb 2019 04:47:16. Operator: Kae. Visitor: James
From: Saurabh Dadu <[email-masked]>
To: Deeksha Dadu <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Sat, 9 Feb 2019 19:22:43 +0000

I have explained it to Kaeiara

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Deeksha Dadu
Sent: 10 February 2019 12:46 AM
To: [email-masked]; [email-masked]; [email-masked]; Saurabh Dadu
Subject: Fwd: Transcript of 09 Feb 2019 04:47:16. Operator: Kae. Visitor: James

Kae, what were you thinking???? Why did you not refer the customer to the itinerary??

@ Ashish: take her off Jayway right away!

@ Rama: I told you to many many test chats with her. Is that how you have trained her?

Sent from my iPhone

Begin forwarded message:

From: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>
Date: 9 February 2019 at 22:34:52 GMT+5:30
To: Charles Neville - JayWay Travel <[email-masked]<mailto:[email-masked]>>
Cc: manager <[email-masked]<mailto:[email-masked]>>
Subject: Re: Transcript of 09 Feb 2019 04:47:16. Operator: Kae. Visitor: James

Really sorry - checking who did this

Regards,

Saurabh Dadu
LiveSalesman

AI is still not a reality, typos courtesy iPhone

On 09-Feb-2019, at 10:15 PM, Charles Neville - JayWay Travel <[email-masked]<mailto:[email-masked]>> wrote:

Hi, you shut the user down unnecessarily here - the price guide function on any of the published itineraries should have been referred to.

Best

Charles

Begin forwarded message:

From: "'LiveChat' via Sales Forms" <[email-masked]<mailto:[email-masked]>>
Subject: Transcript of 09 Feb 2019 04:47:16. Operator: Kae. Visitor: James
Date: 9 February 2019 at 04:55:06 CET
To: [email-masked]<mailto:[email-masked]>
Reply-To: [email-masked]<mailto:[email-masked]>

        [https://api.livechatinc.com/logos/5360571/0]

Chat transcript

Name: James

E-mail (optional): [email-masked]<mailto:[email-masked]>

ref www.jaywaytravel.com<http://www.jaywaytravel.com>

        Kae     Sat, 02/09/19 03:47:16 am UTC

Hello! How may I help you?
Hi James

        James   03:48:33 am

Just wondering if this includes airfare going to Prague from LAX and then coming back and then coming back

        Kae     03:49:46 am

The package excludes Flights to and from Europe.

        James   03:52:08 am

What is the price range for one individual

        Kae     03:54:24 am

Unfortunately as we specialize in complete packages and don’t provide individual services we would be unable to help you with this request. If you would like us to prepare a proposal for a complete trip package including accommodations, transfers, excursions and other local services we are happy to assist.

James left the chat.
        03:55:06 am

        Duration: 7m 50s

        Chat started on: https://jaywaytravel...-tour/jaywaytravel.com/privacy-policy<https://jaywaytravel.com/itineraries/15/prague-vienna-budapest-tour/jaywaytravel.com/privacy-policy>
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