Subject: Re: LSM Joining Case Test - Rahul Jawahriya
From: Rahul Jawahriya <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Sat, 9 Feb 2019 06:00:56 -0500

| | LSM Joining Case Test

Name | Rahul Jawahriya
E-mail | [email-masked]
Phone Number | (91) 9808626186
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I have selected Blurb 2. Under this Blurb, customer will receive E-Tickets. As the customer will be travelling in two days only for Lady Gaga Show. She/He requesting to deliver the ticket to her/his hotel. Hence under this section she/he will be able to receive the show tickets with live tracking and E- Ticket option too. She/He also customize travel address and expected departure date as well and delivery partner will provide both the tickets ( Hard Copy / E-Ticket).

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good Customers are those who avail the facility /services as per their requirement. They only chose what is good for them only. They only check the quality and prices for the product and services.

Great Customers are those who avail the services which is best and trending in market and also do compare with other companies as well. They provide feedback & suggestion for the improvement of product / services to make them better for them and other as well. These kind of customers have blind faith with the name of brand once they find the product suitable for them. Time to time they want additional value with it. But Good customers will look for optional things which fulfil their ask accordingly.

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