Subject: Re: LSM Joining Case Test - vikas mudgil
From: vikas mudgil <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Sat, 9 Feb 2019 04:10:58 -0500

LSM Joining Case
Test

Name

vikas mudgil

E-mail

[email-masked]

Phone Number

(+91) 8860372788

Which blurb would you select?

Blurb 1

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

I select
Blurb 1 , because i feel it is a correct & accurate information. where we
are telling the customer ,  we already recived his details, we are here to
answer everything about his querry. Even we are confirming his name,address,city
& country & assuring him that he dont have to worry. We are also telling
him that before the delivery of the package it will be scanned and instantly he
will get a instant email alert with a tracking number mentioned so that he can
himself directly track the carriers delivery progress.So that customer be rest
assure that we are here to help him 24/7. We also telling the customer that
before the delivery he can double check the delivery address, so that the
package must be recive by the right person on the right
destination.

What according to you is the difference between
good and great customer service. (Explain in 4 - 6 sentences)

Good & great customer service depends on :-

1) Good listening skills

2) Good knowledge of product

3) Good communication skills

4) Understanding the querry of customer

5) How good & accurate u are in judging customer problem , either its is a
querry, request or complaint.

You can edit this submission and view all your submissions
easily.