Subject: Re: LSM Joining Case Test - Nitesh Kumar Singh
From: Nitesh Kumar Singh <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Sat, 9 Feb 2019 01:35:10 -0500

| | LSM Joining Case Test

Name | Nitesh Kumar Singh
E-mail | [email-masked]
Phone Number | (91) 8299675875
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | Blurb 1 starts with paraphase empathy and assurance to the customer regarding to his issue i.e. delivery of tickets.Here, the customer reassured the postal address which is also an important part of customer servicing.Sandwich theorem which states you can start with the positive side and put the drawback in the middle and end with some positive feedback , is being applied above to provide good customer servicing.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer servicing is satisfying the customer with the issue. However, interacting to a customer through paraphase, empathy, assurance, looking into the details and solving issue of the customer with proper soft skill and reassurance to the customer whether the issue is being resolved leads to great customer servicing

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