Subject: Re: LSM Joining Case Test - Shailendra Upadhyay
From: Shailendra Upadhyay <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 8 Feb 2019 06:22:32 -0500

| | LSM Joining Case Test

Name | Shailendra Upadhyay
E-mail | [email-masked]
Phone Number | (+91) 9654919953
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

This blurb exactly answers customer's query and shows that we are trying to help him as much as we can. This response also suggests the alternate ways to update the new address for ticket delivery.

Amendment - I will prefer to start with an apology for the delay in delivering the tickets. We  should also summarize and reassure in last sentence.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service includes being polite, helpful and able to answer the customers question properly. Good customer service just helps the customer with their queries.

Great customer service always delights the customer. Great customer service creates a reputation of any organization and help any organization to increases their business. To deliver great customer service we need not to only answer the query but also advise the alternate ways to help the customer. We need to to understand what a customer might feel after receiving  our response. We actually need to go extra mile to delight any customer.

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