Subject: Report till 7th Feb
From: Ashish Dabral <[email-masked]>
To: saurabh <[email-masked]>, deeksha <[email-masked]>
Date: Fri, 8 Feb 2019 04:17:30 -0700 (MST)

Hello Sir/Ma'am, 

Please find the attached reports till yesterday . PFB the abandoned details. 

Process 	Date 	Afternoon Shift 	Morning Shift 	Night Shift 	Wait Time for Abandoned(Morning & Day) 	Time (Morning & Day) 	Remarks 	Wait Time for Abandoned(Night) 	Time (Night) 	Remarks 
HFL 	07-Feb-19 			2 				0:01:01 ,0:0:49 	1:04,1:18 	Arjun was on call both time, call back not done, I have informed HFL team. 
Lesmills 	07-Feb-19 	1 		1 	00:00:13 	21:04 	Call abandoned in IVR 	0:00:07 	1:29 	Call abandoned in IVR 

Regards, 
Ashish Dabral