Subject: Re: LSM Joining Case Test - Rachit Mathur
From: Rachit Mathur <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 8 Feb 2019 05:48:12 -0500

| | LSM Joining Case Test

Name | Rachit Mathur
E-mail | [email-masked]
Phone Number | (91) 9871785470
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | The cx wanted the tickets in 2 days. We will convince the cx that please dont worry. We will assure that the cx gets the ticket in 2 days.  We will forward the issue to the higher management & tell the management that as the cx wants the ticket in 2 days. We will make sure that the cx gets th ticket in 2 days so that the cx can attend the event.We will give the ass urnc that please dont   worry the tickets at the hotel.  We will make sure that the cx gets happy   When the tickets are deliverd at the hotel. We will call the cx & take the confirmation from the cx.Our main objective is that the cx gets happy.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | The main difference between the good & the great customer is good customer will be happy but the great customer will be happy as the customer will also give the good feedback to the available manager on th floor. it also depends on the tone on the customer. The main objective is that the customers issue is solvedaccording tome that is a great customer

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