Subject: Re: LSM Joining Case Test - Rishabh Trivedi
From: Rishabh Trivedi <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 7 Feb 2019 05:27:34 -0500

| | LSM Joining Case Test

Name | Rishabh Trivedi
E-mail | [email-masked]
Phone Number | (91) 8418911044
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | From my point of view, I think blurb 1 will be the best possible reply to customer because this gives the guarantee to customer that he will not going to miss the event at any cost.If service provider would have some enthusiasm in his reply this will definitely make customer happy and kill his worries for the event but as customer is demanding to deliver the tickets to his new address we should ask him for his new address which is not mentioned in the blurb.In this blurb the blame of delay in delivering tickets shifts to event organisers so this will not harm the goodwill of company . As mentioned in the blurb this is a common practice now a days ,so there will be nothing to worry about for the customer.If  company says they are closely tracking his order this will help the customer to get rid of his worries about missing the event.At last the reply ends with well wishes ,so this makes it a perfect reply.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | A good customer satisfies the customer but a great customer service go beyond the satisfaction . It stimulates the customer to use the service again and again. If the company provides good service this will make customer happy but if it provides great service the customer will mention its service on different social media platform and a lot of mouth publicity will come for free.

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