Subject: Spanish Language Test - Neeti Sharma
From: Neeti Sharma <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 7 Feb 2019 04:41:08 -0500

| | Foreign Language Screening Test

Name | Neeti Sharma
Whats your first language | Spanish

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

In such a situation I would first try to pacify the customer about my mistake and apologize for it. I would also let the customer know that I had entered his address incorrectly.
As of course in such a situation the customer was not in fault so in return I believe that the customer should be given a free pizza as this is the standard rule in Pizza Hut, Dominoz etc.

I would also ensure a better service to the customer for the next time.
As providing the best service to the customer should be the goal so that the customers are happy with our service..

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

Education :
I was born in New Delhi ,1994 . I have done Bachelors in Spanish Language and Bachelors in Arts as well from Delhi University .I have studied first year in Ramjas College and the last two years in Daulatram college,North Campus. I have also studied a translation course three semester ( Spanish) in La Trobe University from Melbourne ,Australia.

Personal : I love travelling, I also like singing and I am a classical singer.

Professional:
I have worked with Ienergizer,I have also worked as a freelancer. While I was in Australia, I was working as a Spanish translator and English Tutor as well

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

Hay una diferencia entre buen y excelente servicio al cliente .

Las compañías que generalmente son reconocidas como proveedoras de "excelente", en lugar de simplemente "buena", el servicio al cliente son aquellas que generalmente hacen todo lo posible por tratar a sus clientes.

y una diferencia mas me gustaria escribir aqui es que lo más importante que distingue a los proveedores "excelentes" de los proveedores "buenos" es que también se comunican mejor con sus clientes.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

1- Soy muy trabajadora
2- Me gusta trabajar mucho con el equipo
3-Me gustaría dar el servicio a los clientes a este compania
4-Ya tengo experiencia en los servicios de clientes
5-Me gustaría aportar mis habilidades a esta empresa

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

Me gusta viajar mucho , es mi sueño de viajar todo el mundo , yo he viajado a Australia en 2016-2018 . Estaba estudiando en Melbourne y trabajando también . Australia es un país muy lindo ,

Voy a escribir mi experiencia en Australia aqui

1
Skydive en Mission Beach (QLD)

Australia es el lugar para hacerlo! ¡Combina la belleza impresionante de la espectacular costa este de Australia con la máxima descarga de adrenalina! Hay muchas ubicaciones de Skydive en Australia, mi favorito es la playa de la Misión...

2. Port Lincoln Shark Cage Diving (SA)

Es una oportunidad de sumergirse en el océano con grandes tiburones blancos ..

3. Crucero por el puerto de Sydney

He viajado a Sydney tambien Aqui es mi experiencia alli ¡ Hay tantas playas en Sydney, hay Opera House muy famoso tambien !

4. Great Ocean Road

Fui a Great Ocean Road en Melbourne con mis amigos y fue la experiencia más hermosa de mi vida.

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