Subject: Re: LSM Joining Case Test - mohammad yasir
From: mohammad yasir <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 6 Feb 2019 03:11:28 -0500

| | LSM Joining Case Test

Name | mohammad yasir
E-mail | [email-masked]
Phone Number | (+91) 9304436564
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | As it is clearly mentioned in the question that the person will be travelling for two days in order to see the concert, the blurb 4 clearly reveals an option for delivery of ticket at Hotel's address . Alongwith this the demeanor of blurb 4 is gentle and professional at the same time . I am aware that all the other options also have additional  details which is not given in rest .Even in blurb 1, the tone of answer seem to be gentle but it does not include a vital option of changing the address of delivery to the customer . Perhaps there could have been another option which surmounts all the informative points and remain soft toned as well.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

i] To provide a great customer service ,the employee should be able to create trustworthy environment , a customer can truly rely upon and makes the customer believe that is problem is being taken care as utmost important .
ii]In order to achieve great customer service the employee should be very soft spoken , gentle and without any haste ,with customers .

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