Subject: Report till 5th Feb
From: Ashish Dabral <[email-masked]>
To: saurabh <[email-masked]>, Deeksha <[email-masked]>
Date: Wed, 6 Feb 2019 00:12:30 -0700 (MST)

Hello Sir/Ma'am, 

Please find the attached reports till yesterday . PFB the abandoned details. 

Process 	Date 	Afternoon Shift 	Morning Shift 	Night Shift 	Wait Time for Abandoned(Morning & Day) 	Time (Morning & Day) 	Remarks 	Wait Time for Abandoned(Night) 	Time (Night) 	Remarks 
HFL 	05-Feb-19 			3 				00:02:14 ,00:00:00, 00:04:15 	2:49,3:28,4:10 	During first and last call Arjun was not on his workstation. Call back done only for last call, I have informed team for rest 
Lesmills 	06-Feb-19 	1 			00:00:22 	21:03 	Call abandoned in IVR 			

Regards, 
Ashish Dabral