Subject: Re: LSM Joining Case Test - rachna devi
From: rachna devi <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 4 Feb 2019 04:23:41 -0500

| | LSM Joining Case Test

Name | rachna devi
E-mail | [email-masked]
Phone Number | (91) 9711878981
Which blurb would you select? | Blurb 2

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

I have selected the second blurb bacause in it everything is explained perfectly according to the infromation required by the customer regarding the event tickets. The service provider infromed the customer to download the e-ticket immediately if he /she booked it online and take out it's printout.
Also he/she can track the order status under the purchase section.
It also mentioned ways to ensure how can customer get his/her tickets using those .Like, ensuring correct delivery address, choosing a delivery address where someone will be available to sign and receive your courrier or e-tickets it can either be your workplace or home address.
If customer is off to the event he /she can mentioned his /her travel address (place where he/she is visiting )with departure date so he/she can receive  it there only.

Among all the blurb I found this blurb very informative and solving customer  query in every possible way but it could be better if service provider mentioned or attached the links of "how to download the e-ticket" or "where to check status of your ticket" .

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is providing right information ,solving customer problems and providing customer satisfaction.
Great customer service is along with customer satisfaction your service must be efficient enough to deliver at right time , right quality at right client to retain the loyalty of your customer towards your service for lifetime.

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