Subject: Portuguese Language Test - Abel Gunza Calumona
From: Abel Gunza Calumona <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 4 Feb 2019 04:11:20 -0500

| | Foreign Language Screening Test

Name | Abel Gunza Calumona
Whats your first language | Portuguese

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

In this situation i would say to the customer on phone for appologise for delaying and that his order is reaching sooner.
while i was solving the mistake commited on address with due urgency.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

My name is Abel Calumona, i am 23 years old
i am from Angola.
I am a student of B.tech mechanical engineering at JB knowledge Park.
I worked as alphabetisation trainer while i was in country and here in india i worked also as portuguese trainer at Langma School of Language in Delhi.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | No meu ponto de vista  a diferença entre bom e excelente serviço de assistência ao pùblico conciste na maneira como prestar serviço que vão além das expectativas dos clientes sendo bom suficiente para as necessidade do cliente. Mas  um serviço de excelente cobre todas as necessidades do cliente no abstante é credível e favouravél relativamente para resoluções de conflitos que posam adver dos serviços prestados.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

O que faz de mim a pessoa certa para esse serviço são:
- senso de responsabilidade;
- espirito de trabalhar em equipa;
- nativo da língua portuguesa;
-  pontualidade.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | A cidade naqual tive o previlégio de viajar foi Chenai,  na ocasião simplesmente tivera ido para fins de negocios, saber desde os preços até os meios burrocráticos involventes de envio da mercadoria, no entanto após a minha jornada pela cidade fui a praia na companhia de meus conterrâneos onde paralém de desfrutar da paisagem maravilhosa  comi peixe e suco típico do sul da India.

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