Subject: Re: LSM Joining Case Test - Sana Baig
From: Sana Baig <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 4 Feb 2019 01:36:35 -0500

| | LSM Joining Case Test

Name | Sana Baig
E-mail | [email-masked]
Phone Number | (+91) 9667353233
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

I have chosen Blurb 4 "To ensure that you get your tickets in time for the event, please provide us with an address in |CountryNameOrCityName|. This could be the hotel you will be staying at, or the address of someone who will be available to sign for the delivery for you. You can update the address on your account by using this link http://www.viagogo.com/Help/76, or you can change your delivery address by signing in to your viagogo account, and locating the order under your "Purchases".

When this is done, we will ensure the seller sends out the tickets as soon as possible to the new address. Once the seller receives the tickets, they will be shipped via track and traceable postal services. You will receive an email to notify you that your tickets have been shipped to the provided delivery address along with a link for you to track your order.

If the new address is not a personal address (e.g. an office or hotel address), please make sure that you have informed them to expect a delivery and that someone will be available to sign for your delivery."
Reason behind this is to provide a satisfactory experience to our customers and if somebody is paying amount they will definetely expect services in resturn. By doing this we are giving them a good service and we can also retain our customer.

A satisfied customer work as an asset for the organisation as "customer brings customer".

For running organisation smoothly we have to make our customers. our mission is to provide great customer service to our customers and to promote the viagogo brand values: safe, secure and guaranteed.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service:-
1.Works for customer.
2. provide services.
3. Always available for customers to provide solution.
Great service customer:-
1.Works for customer satisfaction.
2.Provide services  to the best possible manner.
3.Always provide solution to retain them.

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