Subject: Re: LSM Joining Case Test - Sachin Kumar
From: Sachin Kumar <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 1 Feb 2019 06:30:37 -0500

| | LSM Joining Case Test

Name | Sachin Kumar
E-mail | [email-masked]
Phone Number | (91) 9971827966
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | Because in Blurb 1 customer would be happy with us because his ticket will be confirmed  as soon as possible and he don't need to contact again because we told him that seller has cofirmed that he will be send him tickets once he receive a confirmation from event organisation. So customer will be satisfy with our service and we assured him that we monitoring with your order and also communicating with our seller so customer will be wait as we assured. We also confirmed his address. And also we inform the process that once your order is generated you will  get a tracking detail from our side .and also customer can track the address.In Blurb1 we provide a solution we inform the process that how we are doing our work however we are not providing a ticket immediately but if we responding on that way that would be better for our service and we also ensure him that you will get a confirmation once package is scanned.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

In good customer service we just provide a solution and resolve his query.

But in great customer service
firstly we will apologize him and we will ensure him that that will not happen(if customer approach us regarding his complain). And also how we are communication to the customer.

And resolving the complain immediately  and asking for another help that is also a great customer service.

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