Subject: Re: LSM Joining Case Test - Ratnesh Kumar
From: Ratnesh Kumar <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 31 Jan 2019 01:15:33 -0500

| | LSM Joining Case Test

Name | Ratnesh Kumar
E-mail | [email-masked]
Phone Number | (+91) 7004009612
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

I have selected the 4th blurb. The reason behind selecting it is that the customer has told that he/she will be staying in the hotel and still he/she has not mentioned about the name of the city or the country. He have opportunity to select any hotel in the city where the event is taking place, so he can change the address easily online. As soon as the parcel will be dispatched, he will get the email notification too as well as he can track the parcel via login.There is also a goodwill of not personally being available there while receiving the parcel and someone else can be instead of the owner of the parcel and do the receiving formalities. So the main theme is the process of changing the address through the website. What matters the most is the easiness to get the delivery on time at proper place mentioned as the country or the city might be new for the person visiting the lady gaga show. Basically the customer satisfaction matters the most for the growth of any business or company.
Thanks.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Customer satisfaction is the ultimate goal of any organisation. The politeness and the perfection with which we handle the customer queries and close the lead differences us from being a good and great customer service. Mouth publicity is the greatest mean by which we can increase our customer base, best thing about it is its free of cost. So handling our bunch of people in a right way will lead us on the right track.
Actually good customer service is simply handling the basic problems and dealing them with a real ease but great customer service leads us to getting into the shoes of the customer and solving it with the best possible manner without any futher complains. Solving the queries as thinking its of ours lead us to great customer service.
Thanks.

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