Subject: Re: Transcript of 30 Jan 2019 05:03:11. Operator: Shane. Visitor: Client
From: Saurabh Dadu <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Cc: Govind Kumar Chauhan <[email-masked]>, Ashish Dabral <[email-masked]>, Rahul Kumar LSM <[email-masked]>
Date: Thu, 31 Jan 2019 04:07:32 +0000

Not a valid argument. If it was not submitted it will NEVER show a confirmation.

Regards,

Saurabh Dadu
LiveSalesman

AI is still not a reality, typos courtesy iPhone

On 31-Jan-2019, at 9:33 AM, Deeksha Dadu <[email-masked]<mailto:[email-masked]>> wrote:

This makes no sense at all. If there was an internet connection problem, it would have never shown successful submission. If there was indeed any problem with net, why did you never submit again or inform some one about this??

@ Ashish: verify this and let me know

Sent from my iPhone

On 31 Jan 2019, at 07:37, Govind Kumar Chauhan <[email-masked]<mailto:[email-masked]>> wrote:

Hi,

I handled this chat and escalated right after the chat ended. It showed a successful submission but at the same time, internet connection in the office went down. I even had to check all the computer connections as there was no responsible person available. It got to work after few minutes. I escalate every chat without wasting a minute on it and I did the same with this chat since it showed successful submission.

Thanks
Govind

________________________________
From: "Deeksha" <[email-masked]<mailto:[email-masked]>>
To: "govind jayway" <[email-masked]<mailto:[email-masked]>>
Cc: "saurabh" <[email-masked]<mailto:[email-masked]>>, "Ashish Dabral" <[email-masked]<mailto:[email-masked]>>, "Rahul Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 30, 2019 5:18:26 PM
Subject: FW: Transcript of 30 Jan 2019 05:03:11. Operator: Shane. Visitor: Client

Govind,

You handled this chat and did not escalate. Why?? This is a very serious mistake and if you don’t have a good reason for why this happened, rest assured you will not be excused for this

From: Charles Neville <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 30 January 2019 at 5:04 PM
To: manager <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: Transcript of 30 Jan 2019 05:03:11. Operator: Shane. Visitor: Client

Hello. This was never submitted as a lead. Can you check why?

--
Charles Neville

On 29 January 2019 at 22:11:30, 'LiveChat' via Sales Forms ([email-masked]<mailto:[email-masked]>) wrote:

        [https://api.livechatinc.com/logos/5360571/0]

Chat transcript

ref www.jaywaytravel.com<http://www.jaywaytravel.com>

        Shane   Wed, 01/30/19 04:03:11 am UTC

Hello, Can I help you plan your upcoming vacation?

        Client  04:03:11 am

trying to get an idea how much is you 11 days Dalmatian coast and islands tour

        Shane   04:03:34 am

Hi There
We have a dedicated Valaction Planning team who would help you with the pricing.
I would love to make an request to them to get in touch with you.
For that, I need some of your details.

        Client  04:05:00 am<x-apple-data-detectors://7>

such as

        Shane   04:05:07 am

How many members would there be in the travel group? Please specify if there are children travelling with you.
and do you also know when you would want to leave?

        Client  04:05:25 am

3 to 4 adults
leave sometime around mid august

        Shane   04:05:56 am

Okay. May I get your full name and your email address along with your contact number we can reach you at?

        Client  04:06:21 am

Robin Scott<x-apple-data-detectors://12>, [email-masked]<mailto:[email-masked]> , 6179682089<tel:6179682089>
Would also be interested Croatia itinerary top to bottom

        Shane   04:06:58 am

Great! Thank you for sharing the details. I will forward your query right away. One of our expert vacation planners get in touch with you as soon as possible.
Can I help you with anything else?

        Client  04:09:57 am

no thank you but its 11:00pm<x-apple-data-detectors://17> est do I would appreciate any calls during business hours.

        Shane   04:10:26 am

Sure! I will mention that for you.

Client left the chat.
        04:11:30 am

        Duration: 8m 19s

        Chat started on: https://jaywaytravel...raries/23/croatia-coast-islands-tour/<https://jaywaytravel.com/itineraries/23/croatia-coast-islands-tour/>
        Visitor geolocation: Canton, Massachusetts, United States / 108.49.101.198

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