Subject: Re: Transcript of 30 Jan 2019 05:03:11. Operator: Shane. Visitor: Client
From: Govind Kumar Chauhan <[email-masked]>
To: Deeksha <[email-masked]>
Cc: saurabh <[email-masked]>, Ashish Dabral <[email-masked]>, Rahul Kumar <[email-masked]>
Date: Wed, 30 Jan 2019 19:07:03 -0700 (MST)

Hi, 

I handled this chat and escalated right after the chat ended. It showed a successful submission but at the same time, internet connection in the office went down. I even had to check all the computer connections as there was no responsible person available. It got to work after few minutes. I escalate every chat without wasting a minute on it and I did the same with this chat since it showed successful submission. 

Thanks 
Govind 

From: "Deeksha" <[email-masked]> 
To: "govind jayway" <[email-masked]> 
Cc: "saurabh" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "Rahul Kumar" <[email-masked]> 
Sent: Wednesday, January 30, 2019 5:18:26 PM 
Subject: FW: Transcript of 30 Jan 2019 05:03:11. Operator: Shane. Visitor: Client 

Govind, 

You handled this chat and did not escalate. Why?? This is a very serious mistake and if you don’t have a good reason for why this happened, rest assured you will not be excused for this 

From: Charles Neville < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 30 January 2019 at 5:04 PM 
To: manager < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: Transcript of 30 Jan 2019 05:03:11. Operator: Shane. Visitor: Client 

Hello. This was never submitted as a lead. Can you check why? 

-- 
Charles Neville 

On 29 January 2019 at 22:11:30, 'LiveChat' via Sales Forms ( [ mailto:[email-masked] | [email-masked] ] ) wrote: 

	

	

		

	

Chat transcript 

		

ref [ http://www.jaywaytravel.com/ | www.jaywaytravel.com ] 

	

	

	
		Shane 	Wed, 01/30/19 04:03:11 am UTC 	

	Hello, Can I help you plan your upcoming vacation? 	

	

		Client 	04:03:11 am 	

	trying to get an idea how much is you 11 days Dalmatian coast and islands tour 	

	

		Shane 	04:03:34 am 	

	Hi There 
	We have a dedicated Valaction Planning team who would help you with the pricing. 
	I would love to make an request to them to get in touch with you. 
	For that, I need some of your details. 	

	

		Client 	[ x-apple-data-detectors://7 | 04:05:00 am ] 	

	such as 	

	

		Shane 	04:05:07 am 	

	How many members would there be in the travel group? Please specify if there are children travelling with you. 
	and do you also know when you would want to leave? 	

	

		Client 	04:05:25 am 	

	3 to 4 adults 
	leave sometime around mid august 	

	

		Shane 	04:05:56 am 	

	Okay. May I get your full name and your email address along with your contact number we can reach you at? 	

	

		Client 	04:06:21 am 	

	[ x-apple-data-detectors://12 | Robin Scott ] , [ mailto:[email-masked] | [email-masked] ] , [ tel:6179682089 | 
6179682089 ] 
	Would also be interested Croatia itinerary top to bottom 	

	

		Shane 	04:06:58 am 	

	Great! Thank you for sharing the details. I will forward your query right away. One of our expert vacation planners get in touch with you as soon as possible. 
	Can I help you with anything else? 	

	

		Client 	04:09:57 am 	

	no thank you but its [ x-apple-data-detectors://17 | 
11:00pm ] est do I would appreciate any calls during business hours. 	

	

		Shane 	04:10:26 am 	

	Sure! I will mention that for you. 	

	

	
		
	Client left the chat. 	04:11:30 am 	

	

		Duration: 8m 19s 

		Chat started on: [ https://jaywaytravel.com/itineraries/23/croatia-coast-islands-tour/ | 
https://jaywaytravel...raries/23/croatia-coast-islands-tour/ ] 
		Visitor geolocation: Canton, Massachusetts, United States / 108.49.101.198 

	
	
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