Subject: Re: LSM Joining Case Test - Sandiv Kumar
From: Sandiv Kumar <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 30 Jan 2019 04:26:18 -0500

| | LSM Joining Case Test

Name | Sandiv Kumar
E-mail | [email-masked]
Phone Number | (91) 9555576056
Which blurb would you select? | Blurb 2

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

BLURB 2 is the perfect answer as it has answered all questions asked by the customer. This customer will leave for the event in 2 days so he doesn't want to miss the tickets, which is suppose to be delivered at home. In this BLURB, customer service has given him an option to get his tickets printed from 'Purchases section' on official website, which is also valid at event. It will actually make job easy for the customer, as well as the customer service representative. Here customer will be pleased knowing that he can take a print out of tickets online rather than missing the the hard copy of tickets at home, which may get delivered after 2 days.

However, there is one line that needs to be replaced, that is "If you purchased Instant Download e-tickets, they will be available to print almost immediately." by "If you've already purchased tickets, please download e-tickets. they are available to print immediately and is valid at event.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

When an organization treat their customers reactively, it is called good customer service. But when you reach to the customer proactively, get the feedback and give an instant positive response depending on queries/complaints, it's called great customer service.

Another example of great customer service is that you never let your customer get back to you for the same concern. Rather you keep the case in your follow up, get the concern addressed and get back to the customer, eventually.

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