Subject: Re: LSM Joining Case Test - Devinder Kumar
From: Devinder Kumar <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 29 Jan 2019 09:01:25 -0500

LSM Joining Case
Test

Name

Devinder Kumar

E-mail

[email-masked]

Phone Number

(91) 7357777375

Which blurb would you select?

Blurb 2

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

the reason
i chose blurb 2 is because at first it gives answer to the first question of the
customer that is "Hi. When will I receive my tickets for Lady Gaga?"as it is
very important to answer the problem of the customer and blurb 2 also gives the
right description about how customer can also download the e tickets, how he can
track the order from purchase items, that is one of the most important quality
of customer representative and blurb 2 also provide with the infoemation that
customer should ensure the address or if customer wants to change the addres to
some other place like an hotel, e.t.c .  In the end Representative also ensure
the Phone Number on the customer account as it is very important thing to verify
the customer details also gives customer the satisfaction that he is going to
get his Lady Gaga Concert Tickets in time and Enjoy.

Thank you.

What according to you is the difference between
good and great customer service. (Explain in 4 - 6 sentences)

Conceptually, the main difference between Providing "Good"
Customer service and Delivering "Great" Custome Service is that by providing you
are making them satisfied by by delivering you are making the representative and
company Loyal.

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