Subject: French Language Test - Gustave NKUANGA NTOMBONGO
From: Gustave NKUANGA NTOMBONGO <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 28 Jan 2019 04:49:08 -0500

| | Foreign Language Screening Test

Name | Gustave NKUANGA NTOMBONGO
Whats your first language | French

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

first of all,  I have to welcome the customer andI must introduce myself to the customer , and I have to ask the customer about what can I do for him. once the customer will relate his concern to me, and check into our DBA programm . then I will suggest the customer to kindly reminds me again his address for verification.  and noticed that I incorrectly entered his address into our DBA. on that point, I won't relate to the customer that his address was incorrectly taken , I will only update the correct address into our system, and kindly be sorry to the customer for the incovenient caused and the delay. once the correct address taken and filled. I will now tell the customer to kindly wait for a moment as we are going to arrange a very quick delevery and tell him to be at home while  our delivery service will be as soon as possible to his address to deliver his order, and to kindly have his phone as our delivery service agent will give him a call regarding his order. and be thanksful to the customer for calling our service and build a trust in the customer's mind to make him feel cared, and provide the delivery agent phone number to the custoemr so that his can locate him, and also provide our time schedule in wich the customer can reach us  in future .
and finally once I disconnect the call with the customer I have to check the availlable  agent or if the order was already out for delivery  and I have to call the delivery-agent who the order has been given to update the address and to make the delivery as soon as possible.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

my Name is Gustave NKUANGA NTOMBONGO, born in Drcongo, in a familly of 4.

my educational background is as mentioned below; I have completed a high school in 2009 at college TUZOLASANA/LUKULA in biology and chemestry, and from 2015 , I have an ongoing  bachellor  course in BCA at JB Knowledge park, located in the city of Faridabad, in which I am in my final semester till May 2019.

I am certified in microsoft office and computer maintenances in 2010 at Centre Informatique Sattelitte.

I am also certified in Sql and Pl/Sql course at South-ex/New-Delhi at 2017.

and also have an ongoing  graphic and web-design course at south-ex, which I only attend on week-end .

and finally my professional background is, I have worked as microsoft office trainer in 2010, and I have also worked as a Vodacom sales-agent (a telecom platform) in Congo.

and I was an employee at Dwarka a technical-support company as sales-agent. and more in New-Delhi.

and finally worked at beno-support technical support company from March 2018 to November 2018 as a Technician for 3 months and customer care executive for almost 6 months.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

conceptuellement, la grande difference entre fournir un bon service client et  delivrer un meilleur service client; et dans le fait que, tu es seulement entrain de garder tes clients satisfaits,  et plus non seulement tu les gardes satisfaits mais aussi tu les garde loyals.

un bon ou meilleur service client est appele,a etre respectueux, etre a l'ecoute du client, avoir une meilleure connaissance  du produit dont vous vendez et avoir un meilleur body-langauge. peu importe, la maniere dont le client s'exprime envers vous, un agent du service client est appele a avoir de la maitrise, de la patience, un grand coeur pour ecouter la necessite du client et une fois le probleme a ete ecoute attentivment, il faut etre a mesure de resoudre ce probleme  amicallement et loyallement. enfin, se rendre compte que le client est satisfait du service.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

ayant, une certaine experience en service client dont citee dans le paragraphe de mon background, j'ose croire etre a mesure de satisfaire la compagnie aux taches qui me seront confiees.

Etre au service des gens, fait enormement parti de ma vie courante, en laquelle, j'etais ou je suis toujours a l'ecoute des gens et a la resolution de leurs problemes.

Le travail du service client, ne s'applique pas seulement dans la societe ou je travaille mais c'est un devoir de la vie quotidienne.

Etre aussi le candidat ideal a ce poste, me serait evaluee par des personnes compentantes de l'entreprise a la quelle je suis pris comme travailleur.

et finallement, je me dis etre candidat ideal parce que j'ai postule a un poste qui represente une grande partie de mon experience professionnelle et ayant l'envie de servir cette compagnie.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

Explore le monde est toujours une idee agreable car  ca me permet de decouvrir de nouvelle culture, decouvrir un nouveau monde qui me permet aussi de me completer mentallement, et  d'avoir une connaissance de l'evolution de la civilisation et apprendre la difference de la consideration d'une nation a une autre.

sur ce, en ce qui concerne mon experience sur la seule et unique ville que j'ai visite depuis le depart de mon pays est la ville de New-delhi/Inde.

le ville de New-delhi est a la ville qui regroupe les institutions gouvernementales de l'Inde, dans cette ville j'ai appris et decouvert une nouvelle culture qui ne faisait pas partie de moi quand j'etais au pays, cette ville m'a permis d'acquerir une certaine maturite, ca m'a appris une responsabilite unique qui m'est utile en ce jour.

le ville de New-delhi aune large population dont la majorite est Hindus, une religion basee sur le respect des etres de la natures, en laquelle, le peuple Hindus est genere, a de la compasion envers tous ce qui respire.

mon voyage pour Delhi a toujours ete une evolution massive de ma vie, car certaines choses que j'ai apprises ici, je les ai jamais apprises avant. La decouverte d'un nouvel environnement, d'un nouveau peuple et l'apprentissage de differentes cultures.
l'inde en particulier la ville de New-delhi a pour activite sportive; le Cricket, une activite en laquelle j'ai jamais eu de la connaissance avant, et j'ai appris l'affection, l'amour que le peuple presente en ce secteur sportif, une activite a laquelle ils sont parmis les premiers  de l'experience.

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