Subject: Reports till 27th Jan
From: Ashish Dabral <[email-masked]>
To: saurabh <[email-masked]>, deeksha <[email-masked]>
Date: Mon, 28 Jan 2019 00:54:02 -0700 (MST)

Hello Sir/Ma'am, 

Please find the attached reports till yesterday . PFB the abandoned details. 

Process 	Date 	Afternoon Shift 	Morning Shift 	Night Shift 	Wait Time for Abandoned(Morning & Day) 	Time (Morning & Day) 	Remarks 	Wait Time for Abandoned(Night) 	Time (Night) 	Remarks 
HFL 	26-Jan-19 			1 				0:00:03 	1:10 	
GPS 	25-Jan-19 			3 				00:00:09,00:00:26,00:00:16 	5:38,23:41,23:41 	Melisa is responsible for all calls 
GPS 	26-Jan-19 	3 			00:03:36,00:01:26 ,00:00:27 	21:07,21:34,21:36 	In first call Melisa was not on her workstation, In second call she was on another call, In last call she was avilable. 			
GPS 	27-Jan-19 			1 				0:01:46 	23:32 	Melisa is responsible for this call 
Lesmills 	26-Jan-19 		1 		0:00:02 	10:34 	Call abandoned in IVR 	0:01:46 	23:32 	Melisa is responsible for this call 

Regards, 
Ashish Dabral