Subject: Re: LSM Joining Case Test - Neeraj Sharma
From: Neeraj Sharma <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 25 Jan 2019 07:23:51 -0500

| | LSM Joining Case Test

Name | Neeraj Sharma
E-mail | [email-masked]
Phone Number | (91) 9958075302
Which blurb would you select? | Blurb 3

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

The Right answer is blurb 3:-
As per blurb 3 the agent is assuring to the customer that he is now looking the case of the customer with the help of customer support team and also realizing him that he understand the need of customer.Agent created the image on customer's mind that it is not unusual and its becoming a common practice.Agent provided the best information realizing him the situation of event organizers and also realized the customer that they will be doing the best possible which they can do from their end.The most important part which is carefully informed by the agent that he did not provide the exact time frame and informed to the customer that will do as soon as possible.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

There is a common difference in good and great customer service.
The good customer service  is where we are following are the basic parameters and proving the right or correct information however the quality will not be marked down as here we are talking about the good and great customer service.But in only good customer service we cannot expect from the customer the extraordinary valuable feedback because the god customer service can be provided by 'N' number of agents as well as organizations and the only difference in great customer service is the we are providing the same information to the customer and also giving him or her a wow touch and that can only be possible when we are doing some extra things over the phone apart from the regular customer service like always be police,always greet the customer,Add wishes where required.These are some common examples by which we can convert good customer service i great customer service

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