Subject: Re: LSM Joining Case Test - Shivani Sharma
From: Shivani Sharma <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 25 Jan 2019 07:12:46 -0500

| | LSM Joining Case Test

Name | Shivani Sharma
E-mail | [email-masked]
Phone Number | (91) 8527681455
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | Blurb 2 is the best answer to the customer's query because customer is leaving home early for event and he willn't be available at home address, Blurb2 explain him availabilty of tickect for hard copy as well as soft copy so customer won't face any issue at event and also related to travelling address & new address update, Delivery instruction are also provided so he can update alternate mailing address and recieve his mail on time as per his convenience. While other Blurb are not explaing customer query and not providing the all answers to his query.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good Customer service resolve the query of customer and provide the answer and solution to the query which he/she have at that exact moment. Good customer service leave a good impact on customer but it doesn't last for long. But, Great customer resolve the query of customer but also make a bond with customer which ensures him/her for trust as well as assurity of work. Great customer service last for long and it not only resolve query to relavant topic, it also ensures that customer will not need to contact us again for same concern or any relavant concern which cost him/her time. Great customer ensures that customer will be satisfied and happy with business and agent as well.

| |

You can edit this submission and view all your submissions easily.