Subject: Re: LSM Joining Case Test - Anuj Permar
From: Anuj Permar <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 25 Jan 2019 04:01:47 -0500

| | LSM Joining Case Test

Name | Anuj Permar
E-mail | [email-masked]
Phone Number | (+91) 8920974676
Which blurb would you select? | Blurb 2

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

I select it because it seems appropriate to the customer, in case we are not able to deliver the hard copy of ticket he can always have the option of E-ticket. In case, we fail to delver the ticket in time customer can downlad the ticket with the provided link. Also, in this situation we keep him confident and positive towards our service. As the market rules over it's customer to feed them with good service and, in convenint way.

Altough, e-ticket option comes as an alternate if we fail to deliver the hard copy of ticket in time. We need to make him assured that ticket will be delivered on time, confirming with the correct address, to make sure it is delivered on correct address. We need to satisfy the customer and end at happy note for the betterment of company.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Providing the information being asked by the customer from point to point in timely manner may be call as good customer service. However; making customer feel comfortable while feeding with the required information along with the additional data which might help them in coming future and can avoid the consequences can refer to as great customer service.

Good sevicers is keeping the customer satisfied however; keep them loyal what describe as great services.

Good customer sevices is doing the job and meeting the expectation of customer, but going beyond the expectation of customer and ensuring them in all the way possible while focus on goodwill of the organization comes under great sevices.

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