Subject: Goldy
From: ashish dabral <[email-masked]>
To: Divya Sinha <[email-masked]>
Date: Tue, 10 Feb 2015 15:30:58 +0530 (IST)

Being in customer service its very easy to understand the customer query as the advisor should remain calm on the call while assisting the customer because when customer calls in and tell about his problem we have to be very patience so that we can understand the customer problem if we fail to do that then it will be very difficult to resolve the issue of the customer.So when we are on the call we should keep our-self in customer shoes so that we can resolve the issue of the customer.If we resolve or unable to resolve the customer query then we should give assurance to customer that it will be done and inform the customer that will follow up on the issue and will update the same to customer.By doing this customer will be happy that his problem will be resolve.And most important thing in customer mind will be the trust on company.This will only happen if we take the ownership of the problem of the customer that it will be resolve and will be taken care of.If by doing customer will be happy by the response given by the advisor over the call or over the mail.