Subject: Reporting
From: suneel rawat <[email-masked]>
To: Ashish Dabral <[email-masked]>
Date: Sun, 11 Jan 2015 07:03:45 +0530 (IST)

Hi Ashish, 

1. Please add the cell highlighters in the Inbox reports as given in sample below: 

≥ 3.40 	

≥ 10 

≤ 3.39 	

≤ 9.99 

< 3.30 	

< 8.80 

C-Sat% 	

Esc% 

	

Date 	

Agent 	

Taken (Chat) 	

Login Time 	

Time Online 	

C-Sat% 	

Esc.% 	

Operator 
Survey 

1/8/2015 	

Devendra 	

40 	

8:49:32 	

7:13:36 	

3.23% 	

13.51% 	

92.50% 

1/8/2015 	

Ramananda 	

	

	

	

1/8/2015 	

Akhil Walia 	

8:27:10 	

0:00:00 	

	

	

1/8/2015 	

Subir Chakma 	

2:03:52 	

0:00:00 	

	

	

1/8/2015 	

Binod 	

76 	

8:57:19 	

8:02:04 	

3.39% 	

10.81% 	

97.37% 

1/8/2015 	

Rahul 	

	

	

	

1/8/2015 	

Jenni[Bidyut] 	

16 	

3:30:11 	

3:21:57 	

3.43% 	

25.00% 	

100.00% 

1/8/2015 	

Bidyut 	

14 	

5:42:29 	

5:11:05 	

3.75% 	

14.29% 	

100.00% 

1/8/2015 	

Romesh 	

26 	

5:41:15 	

4:53:37 	

3.50% 	

12.00% 	

96.15% 

1/8/2015 	

Surajit 	

52 	

9:05:33 	

7:50:10 	

3.58% 	

7.69% 	

100.00% 

1/8/2015 	

Sona 	

32 	

9:34:05 	

9:28:57 	

3.50% 	

9.38% 	

100.00% 

1/8/2015 	

Praveen Kumar 	

49 	

9:05:10 	

8:14:47 	

3.75% 	

16.33% 	

100.00% 

1/8/2015 	

Mayank 	

	

	

	

1/8/2015 	

Manish 	

	

	

	

1/8/2015 	

Ravi 	

47 	

9:19:02 	

8:17:30 	

3.60% 	

6.38% 	

100.00% 

1/8/2015 	

Total 	

352 	

80:15:38 	

62:33:43 	

3.51% 	

11.56% 	

98.30% 

2. Please tell me how the following data can be tracked for Inbox agents to start with? 

Log in time stamp 
Log out time stamp 
Not taken break during 1st and last shift hour 
Total break duration not exceeding 1 hour