Subject: Megha Sharma passage
From: Ashish Dabral <[email-masked]>
To: shefali magan <[email-masked]>
Date: Sat, 30 May 2015 13:09:30 +0530 (IST)

its very true that customer service agent is the face of any business , now days before buying any product customer looks for a customer service then he/she goes for any products and there are few thing which make good customer service agent like 
- 
Should be having good skills of meet and greet with customer 
He/She Should be having good understanding skills along with the good listening skills 
should be able to communicate in a way in which customer is looking for 
Should be solution orientated at the same time or within tat 
Try to show empathy towards the customer if he/she complains regarding any issue 
Should be having customer possess attitude which make feel customer happy and satisfied 
He should know how to make communication interactive so that customer should not feel like left out and feeling of not getting solved his problem