Subject: Get more feedback with comment ratings
From: LiveChat <[email-masked]>
To: <[email-masked]>
Date: Thu, 21 May 2015 14:01:09 +0000
List-Id: 9c5eb54aa9b2efe23531b3e09mc list <9c5eb54aa9b2efe23531b3e09.746257.list-id.mcsv.net>

Get more feedback with comment ratings

Your customers can now leave short comments when rating an agent. This gives you additional information about what went good or bad during the conversation.

More on getting feedback

Easy access to archived comments
Three new filters: Commented, Commented good, Commented bad will allow you to quickly jump to the commented chats in the Archives. The last comment is always visible at the top of the archived chat, making it easier to review.

Tag your chats to monitor popular cases
Adding tags to all of your chats will help you get the big picture. By filtering your LiveChat Reports and Archives by a specific tag, you will be able to get detailed customer service data for a specific cases. Learn more... (http://www.livechatinc.com/kb/tagging-chats-and-tickets/?utm_source=Newsletter+Subscribers&utm_campaign=3c9dfe5806-Get+more+feedback+with+comment+ratings&utm_medium=email&utm_term=0_81e2dd92da-3c9dfe5806-347503433)

Gather feedback after each chat
Turn each finished chat into a chance for some constructive feedback by creating a post-chat survey. In the survey, you can ask about the agent's performance or let the customer leave a comment. Learn more... (http://www.livechatinc.com/kb/chat-surveys/?utm_source=Newsletter+Subscribers&utm_campaign=3c9dfe5806-Get+more+feedback+with+comment+ratings&utm_medium=email&utm_term=0_81e2dd92da-3c9dfe5806-347503433#post-chat)

From our Blog

How to get more feedback from customers (http://www.livechatinc.com/blog/2015/05/how-to-get-more-feedback-from-customers/?utm_source=Newsletter+Subscribers&utm_campaign=3c9dfe5806-Get+more+feedback+with+comment+ratings&utm_medium=email&utm_term=0_81e2dd92da-3c9dfe5806-347503433)

The more feedback you gather, the better your business decisions can be. See how The Chat Shop, a professional customer service company increased the number of ratings they get after each chat by introducing a simple message to their conversations.

Product updates

Raise your security with Google’s 2-step verification
Your agents can now use their Google Accounts to log in to LiveChat (http://www.livechatinc.com/kb/logging-in-to-livechat-with-your-google-account/?utm_source=Newsletter+Subscribers&utm_campaign=3c9dfe5806-Get+more+feedback+with+comment+ratings&utm_medium=email&utm_term=0_81e2dd92da-3c9dfe5806-347503433) . This makes the log in process faster as they don’t have to type in their emails and passwords every time they log in.

Team, Enterprise and Enterprise Plus users can also increase their security by using Google’s 2-step Verification when logging in to LiveChat (http://www.livechatinc.com/kb/log-in-to-livechat-with-google-account-using-2-step-verification/?utm_source=Newsletter+Subscribers&utm_campaign=3c9dfe5806-Get+more+feedback+with+comment+ratings&utm_medium=email&utm_term=0_81e2dd92da-3c9dfe5806-347503433) . This makes any unauthorised login attempts nearly impossible.

http://twitter.com/LiveChat?utm_source=Newsletter+Subscribers&utm_campaign=3c9dfe5806-Get+more+feedback+with+comment+ratings&utm_medium=email&utm_term=0_81e2dd92da-3c9dfe5806-347503433
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E-mail from LiveChat (http://www.livechatinc.com/?utm_source=Newsletter+Subscribers&utm_campaign=3c9dfe5806-Get+more+feedback+with+comment+ratings&utm_medium=email&utm_term=0_81e2dd92da-3c9dfe5806-347503433)
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Website version
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