Subject: Re: LSM Joining Case Test - Amanika Singh
From: Amanika Singh <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 24 Jan 2019 07:07:09 -0500

| | LSM Joining Case Test

Name | Amanika Singh
E-mail | [email-masked]
Phone Number | (+91) 9625551386
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | As it would be easy for the customer to get the ticket by just changing the location online and receive the ticket at the destination he wants without wasting anytime and beside that the customer will be informed prior via email about it, so the customer is assured about he will be attending the concert without any stress.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

The main difference between "good"customer service and "great" customer service is that ,in the former, you are probably only barely keep your customer satisfied; while in the latter, you are not only keeping them satisfied-you are also keeping them loyal!

This is a very important distinction-and one that many service providers do not always get.

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