Subject: Re: LSM Joining Case Test - Amit Kumar
From: Amit Kumar <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 24 Jan 2019 06:57:35 -0500

| | LSM Joining Case Test

Name | Amit Kumar
E-mail | [email-masked]
Phone Number | (+91) 8218807217
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | Customer is in hurry to git his tickets. Blurb1 is looking happy to serve thier customer as per their requirement and the fist thing we should assure when you are into customer service that you should be patience and respond the custome very effectively. blurb1 is has customer proper address and ask to double check the address, which is very important. they are monitoring order and assured customer that he will get his order on time. Requirement of customer is very imortant that what he is asking about. Cusromer can also track his order as per the getails given by the Blurb1. A customer representative has to be active to answer his customer. The best way to surprise the customer is to give him more then the customer requirement.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

A great customer service is when you surprise a customer to serve more then their expectations.Customer service representative  always have to be very polite to their customers. A customer is like a God, and whe have to treat them like that only. As a Customer service representative you are the face of your company. You must know about your company's product. You should have a good approchable attitude towars your customer. A most important thing in a great customer service is to give value to your company and to your customer. You should not have to be over friendly with your customer and must know about your limits. A customer should get what you are trying to tell, you should be very clear while speaking to a customer. In the end, your customer should be delighted with your services. Customer service representative has to be well trained and confident. There is always a great customer service which you serve to a customer.

You should always have a smiling face and great attitude . You Should be a good listner. Your service can makes your customer happy or sad.

| |

You can edit this submission and view all your submissions easily.