Subject: Re: LSM Joining Case Test - Vinnay Kumarr Ramchandran
From: Vinnay Kumarr Ramchandran <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 24 Jan 2019 06:54:36 -0500

| | LSM Joining Case Test

Name | Vinnay Kumarr Ramchandran
E-mail | [email-masked]
Phone Number | (091) 8368308618
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | Viagogo values: safe, secure and guaranteed. Customer is provided all information pertaining to changes as per the customer's request. We are giving an option where customer can update the hotel address and at the same time we are also giving information about what the customer can do to receive their tickets in a safe, secure and guaranteed way. Track progress, along with delivery at customer's destination with a signature option for package receipt makes the customer feel confident that they are in safe hands, thereby experiencing exceptional customer service. Also customer gets an option to authorize someone of their choice to accept the tickets in case they are unavailable to personally receive them on that day. So responsibility is taken to provide great customer service keeping in mind customer's requirements and ensuring that customer gets all support and is happy.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | The most important thing in customer service is the ability to bring a smile on the customer's face. Good customer service is doing the basic but great customer service is when you do something that absolutely surprises the customer in a positive way. It means going out of your way to ensure that the customer feels on top of the world. That is the difference between good and great customer service. Customers will remember great customer service and will always want that experience once they get it from the same person. That's the reason customer service agents who indulge in providing exceptional customer service get repeat customers most of the time.

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