Subject: Re: LSM Joining Case Test - Eshan Kaushik
From: Eshan Kaushik <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 24 Jan 2019 06:20:34 -0500

| | LSM Joining Case Test

Name | Eshan Kaushik
E-mail | [email-masked]
Phone Number | (0120) 9891068760
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

In this blurb, we have provided the all needed information to the customer as how to add or change address. We also provided the link where he/she can track the order. The customer has been informed that which address is provided, that could be the same where he/she will be staying.
Here, we are giving customer satisfaction by ensuring him/her once address is provided by the customer. We are also giving an advise that he/she should arrange a person who can receive the order if proavided address is not a personal address.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | There is big difference between good and great customer service. The customer service is the base of any business. Providing a good resolution to the customer it not enough, we should satisfy the customer. By replying an answer of the customer's query can be called a good customer service but if you want to give a great customer service you have to provide the all needed information also you need to provide an alternative if you think that there can be more possibility more than one. You should be polite, calm, helpful. Only a great customer service could build your business beautiful and wealthy.

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