Subject: Re: LSM Joining Case Test - Yukta Babbar
From: Yukta Babbar <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 24 Jan 2019 04:24:26 -0500

| | LSM Joining Case Test

Name | Yukta Babbar
E-mail | [email-masked]
Phone Number | (+91) 9891889674
Which blurb would you select? | Blurb 1

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

I have chosen this option because as it is giving some specific detail for the customer's question as it is asking to reconfirm the address and instant E- mail details of the carriers by that you can see the carriers progress and track the package. Rest they assured that they were in a continuous touch with the event company.
The things that can be added are-
-Like they can advice them to take an E-ticket .
-They can advice for speed post any more faster option to get the tickets .
Their are some specific details which are missing -
1) Contact Number
2) Confirming the type of address it is .

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service
-We serve to the customer with our company rules by which the customer some where and some how will get  satisfied .
- It could be Good customer service when some how we have tried to satisfied customer.

Great customer service
-We serve to the customer with our company rules but we try our best to satisfy the customer and try to give the best option to customer for his benefits.
- If we are able to give the customer best satisfaction then it will be the great customer services.
- If we can understand the every point the customer's question and we can give the best possible answer for this and make the  customer loyal to the company, is the great customer service.

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