Subject: Re: LSM Joining Case Test - Faheem Ahmad
From: Faheem Ahmad <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 24 Jan 2019 03:15:04 -0500

| | LSM Joining Case Test

Name | Faheem Ahmad
E-mail | [email-masked]
Phone Number | (+91) 9958166263
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

As per customer, he will be travlling in two days and he will be staying at the hotel so in the blurb 4 we have asked the customer for the hotel address as well as we are providing the link to update the new address to get deliver the ticket. Also, we are providig the ticket information in the blurb 4 that once the seller receives the ticket then it will be shipped as soon as possible. Further, we also providing the link where customer can track his order by using the link.
Therefore, option 4 is my choice.

According to me, we should also confirm the time period to customer. If we provide the any particular date or time to customer to deliver the order so customer can be more understand and happy with our service.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

According to me, if we are providing the satisfactory resolution about the product to customer within the time period which he wants to know about the product so that's called the good service. We need to do our best to ensure the customer satisfaction.

Great customer service is that when we provide the excellent service to customer beyond his expectation and we can make him believe our service is the best around the world. That's called great customer service.

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