Subject: Re: LSM Joining Case Test - Jyoti Negi
From: Jyoti Negi <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 24 Jan 2019 02:59:17 -0500

| | LSM Joining Case Test

Name | Jyoti Negi
E-mail | [email-masked]
Phone Number | (+91) 7042061798
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

According to my understanding blurb 4 is good to go, as it focuses on the concern and also verifies the address of delivery, gives the customer ways to edit the delivery location or add a new one. It also reassures the customer about the delivery of tickets, in addition we can add the information given in the blurb 2 that is about the e ticket and tracking of that e- ticket to assure the customer that he will receive his ticket to concert in time surely.
Assuring the customer, making him comfortable is the main purpose of the customer service. So we need to give all relevant information to the customer in regards to assure him about our services and we are happy to help.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

According to me, a good customer services becomes a great customer service after a good practice. Good customer service focuses on just the queries of the customer while the great customer service dealing involves making the customer comfortable so that he/she can share the queries correctly  and giving a step ahead information that you think he may face a problem with in future.
Getting into customer's shoes and solving the query by the atmost greetings makes a great customer service.
G

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