Subject: Re: LSM Joining Case Test - TULIKA HORA
From: TULIKA HORA <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 23 Jan 2019 06:58:40 -0500

| | LSM Joining Case Test

Name | TULIKA HORA
E-mail | [email-masked]
Phone Number | (+91) 9654079358
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

The fourth blurb is the most appropriate answer to the question mentioned above. The reason is that a customer support executive must answer the question in the most clarfied and understandable manner.
Also, the customer executive can add on for the next time, the customer can purchase Instant Download e-tickets which are available to print almost immediately and the status of your order can be tracked under the Purchases section.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

A good customer service is something which keeps the customer satisfied whereas a great customer service is something which not only makes him/her satisfied but also loyal to the brand/product/service.
Also, A great customer service is giving a personal touch after understanding the nature of the customer's issue.This might help him gain confidence on the company as a whole.

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