Subject: Re: LSM Joining Case Test - Rajat Mathur
From: Rajat Mathur <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 23 Jan 2019 01:22:40 -0500

| | LSM Joining Case Test

Name | Rajat Mathur
E-mail | [email-masked]
Phone Number | (91) 9873295516
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Dear John,

I can understand you are very anxious to receive your tickets as the event date is quite close. To ensure that you get your tickets in time for the event, please provide us your hotel address. You can update your hotel address on your account by using this link http://www.viagogo.com/Help/76, or you can update your hotel address by signing in to your viagogo account, and locating the order under your "Purchases". As soon as you complete your hotel address update, we will ensure that the seller sends out the tickets to the hotel address. Once the seller receives the tickets, they will be shipped via track and traceable postal services. You will receive an email to notify, that your tickets have been shipped to the provided hotel address along with a link for you to track your order.

I hope this answers your question and you have a great time at Lady Gaga!

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service often centers delivering what customers expect from the company. Being a good customer service is to offer your self to assist the customer what he/she needs, by solving there queries to the point. In contrast being an great customer service requires that you go above and beyond customer expectations by delivering ahread of schedule. Make the customer comfortable by showing the care, empathize with the customer to a point that he/she get satisfiled with the solution and be happy after talking to us.
In today's world where customer is important to us, you have to be quick to detect or respond to the customer in a way, that we could make a long term relationship. Great customer service takes time to build, you have to put your focus, energy and lot of hard work to make the service better then the best. Companies like Airtel, Jio, Vodafone has millions of long time customers using there service, just because when they face any problem, the customer service is great to adddress and solve their problems in time.

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