Subject: Re: LSM Joining Case Test - supriya Yadav
From: supriya Yadav <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 22 Jan 2019 04:04:29 -0500

| | LSM Joining Case Test

Name | supriya Yadav
E-mail | [email-masked]
Phone Number | (91) 9630535354
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | According to me Blurb 2 is a satisfactory response to our customer's query because we are suggesting the ways he can get his ticket on time. We are also solving his problem by giving e-ticket download option. Therefore, this is the best solution which we can provide to customer. And only Blurb 2 is the only option provided here where customer can ensure someways of ticket delivery. While rest options are not providing the timeframe, how can customer get his ticket as soon as possible? Like if we take Blurb 1 and Blurb 4, they are only giving solution that customer will get tickets as soon as seller will arrange tickets from event organizer. Even Blurb 3 and Blurb 5 are not providing any kind of solution to customer.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | The great customer service according to me is to serve the customer with the best possible solution of the customer's query instead of giving un-appropriate answers which can only provide temporary solution. While, when we talk about good customer service it contains solution which satisfy customer query at some extent,but somehow customer will be still in dilemma about that solution. Because we are not suggesting the  proper solution of that person query.

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