Subject: RE: Request for recording
From: Charlotte Jansen <[email-masked]>
To: Ashish Dabral <[email-masked]>, saurabh <[email-masked]>
Cc: lesmills <[email-masked]>, Sam Aldred <[email-masked]>
Date: Mon, 21 Jan 2019 20:36:40 +0000

Hi Ashish,

Thanks for the recording, I asked one of our Spanish speakers here to translate and give feedback on the quality of the call.  According to her the call sounded Ok, it was a general follow-up on the password reset issue and the Spanish speaker was polite and well spoken.  I’ll follow up with the customer to find out what went wrong.

Thanks

Charlotte

Charlotte Jansen | Customer Service Manager
Les Mills International | [email-masked]
tel | fax +64 9 366 9901 | www.lesmills.com

[http://signature.lesmills.com/Img.aspx?type=Cycle]<https://www.lesmills.com/discoverthetrip/home/>

[LesMills]<http://www.lesmills.com/>

[facebook]<http://www.facebook.com/lesmills>

[twitter]<http://www.twitter.com/lesmills>

[linkedin]<http://www.linkedin.com/company/les-mills-international>

[youtube]<http://www.youtube.com/lesmillsgroupfitness>

[instagram]<http://instagram.com/lesmillstribe>

From: Ashish Dabral <[email-masked]>
Sent: Monday, 21 January 2019 6:55 PM
To: saurabh <[email-masked]>
Cc: Charlotte Jansen <[email-masked]>; lesmills <[email-masked]>; Sam Aldred <[email-masked]>
Subject: Re: Request for recording

Here is the attached recording of the call.

Regards,
Ashish Dabral

________________________________
From: "saurabh" <[email-masked]<mailto:[email-masked]>>
To: "Charlotte Jansen" <[email-masked]<mailto:[email-masked]>>, "lesmills" <[email-masked]<mailto:[email-masked]>>, "Ashish Dabral" <[email-masked]<mailto:[email-masked]>>
Cc: "Sam Aldred" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, January 19, 2019 10:24:39 AM
Subject: Re: Request for recording

Ashish - Please get us this recording. Also get Jenny or Valeria to go over this Spanish call and send me their notes by email.

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Charlotte Jansen <[email-masked]<mailto:[email-masked]>>
Sent: 18 January 2019 07:53:56
To: lesmills
Cc: Saurabh Dadu; Sam Aldred
Subject: Request for recording

Hi team,

Please could you send us the recording of this Spanish support call.  The customer isn’t happy (has rated it ‘terrible’) so it would be good to understand why they gave that rating so we can improve the service.

https://lesmillsvirtualapp.freshdesk.com/a/tickets/804

Many thanks

Charlotte

Charlotte Jansen | Customer Service Manager
Les Mills International | [email-masked]<mailto:[email-masked]>
tel | fax +64 9 366 9901 | www.lesmills.com<http://www.lesmills.com>

[http://signature.lesmills.com/Img.aspx?type=Cycle]<https://www.lesmills.com/discoverthetrip/home/>

[LesMills]<http://www.lesmills.com/>

[facebook]<http://www.facebook.com/lesmills>

[twitter]<http://www.twitter.com/lesmills>

[linkedin]<http://www.linkedin.com/company/les-mills-international>

[youtube]<http://www.youtube.com/lesmillsgroupfitness>

[instagram]<http://instagram.com/lesmillstribe>