Subject: Re: LSM Joining Case Test - Shaheen Qamar
From: Shaheen Qamar <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 16 Jan 2019 08:05:10 -0500

| | LSM Joining Case Test

Name | Shaheen Qamar
E-mail | [email-masked]
Phone Number | (110025) 9560747126
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | In blurb 1 Customer Service Representative greet the customer in very proper manner. After the confirmation only he promise the customer that he will get the tickets at his place. Customer Service Representative also confirm the deliver address, he write the address in details. He give the proper information to customer about the services we are providing. Blurb 1 is written in very formal way, so that the customer can get satisfaction related to his queries. In last, Customer Service Representative wish the customer to have great time in Lady Gaga. In blurb 1 my advice is to you that Customer Service Representative can ask for the contact number of customer.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good Customer Service only solve the queries but Great Customer Service can satisfied the customer related to his queries.
Good Customer Service mail looks like very normal mail but Great Customer Service write a mail in very formal way.
Good Customer Service can explain only the services they are providing but Great Customer Service have 100 percent knowledge about the services they are providing.
Good Customer Service sometimes he can be low in energy and can be fumble while speaking but Great Customer Service always in energetic active in voice and always confident.

| |

You can edit this submission and view all your submissions easily.