Subject: Re: LSM Joining Case Test - Twinkle Hussain
From: Twinkle Hussain <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 15 Jan 2019 03:23:48 -0500

| | LSM Joining Case Test

Name | Twinkle Hussain
E-mail | [email-masked]
Phone Number | (91) 8750353576
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

The reason why I would select blurb 4 is because it directly deals with the customer's issue i.e delivering the tickets to the customer's hotel.

Amendments: Replacing the repetition of the sentences such as " it could be your hotel where you will be staying at", as the customer specifically asked for its delivery to his hotel.

Secondly, if provided with the option to update the address of customer's hotel from our end, doing the same will make the situation hassle free for the customer. But signing in to accounts and updating the address by the customer's end would somehow burden the customer to certain extent.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | A good CS is someone who solves the problem a customer has called for. But a great CS is someone who solves the problem that the customer has called for in a way that the customer dosen't need to call back and also giving suggestions redarding the same or equivalent problems that as per the scenario of the present situation, the CS feels that the customer might face in future.

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