Subject: Report till 11th Jan
From: Ashish Dabral <[email-masked]>
To: saurabh <[email-masked]>, deeksha <[email-masked]>
Date: Fri, 11 Jan 2019 23:41:30 -0700 (MST)

Hello Sir/Ma'am, 

Please find the attached reports till yesterday . PFB the abandoned details. 

Process 	Date 	Afternoon Shift 	Morning Shift 	Night Shift 	Wait Time for Abandoned(Morning & Day) 	Time (Morning & Day) 	Remarks 	Wait Time for Abandoned(Night) 	Time (Night) 	Remarks 
HFL 	11-Jan-19 	2 	1 	3 	00:01:04 ,00:00:01,00:00:15 	9:57,21:14,21:50 	In first call Kaeiara was on call,call back not done I have informed everyone for call back. In last call Rahul was on call, customer call back again 	00:00:00,00:00:11,00:00:02 	0:42,1:15,6:54 	Arjun was on call, calls back done 
HFL-Chat 	11-Jan-19 		1 		0:02:00 	11:00 	Kaeiara was available 			
Regards, 
Ashish Dabral