Subject: Re: LSM Joining Case Test - Rashid Ali
From: Rashid Ali <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 7 Jan 2019 06:02:52 -0500

| | LSM Joining Case Test

Name | Rashid Ali
E-mail | [email-masked]
Phone Number | (91) 9911870520
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | According to me, blurb 2 is the appropriate answer to the query as it covers all the issues questioned by the customer. As the customer is travelling and he/she wants the package to be delivered to the hotel, it's also important to advice the customer to inform the hotel and make someone available at the hotel reception to sign for the delivery. It's always important to cross check the contact number and the delivery address provided by the customer. Blurb 2 covers all the major points making it the most suitable choice like, esuring address, contact numbers, travel address, etc. Therefore, as per this point customer would be satisfied and will be happy or he/she shall appriciate us for the services by our side which increases the customer relationship with client.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | A good customer service is when one identifies the issue raised by the customer and caters to it. and good customer service always being positive or willing to asssit better Whereas a great customer service is when we try to understand the customer by putting ourselves in his/her Voice modulation instead of talking in a plain tone can do the miracles and is always proven to be a part of great customer service. It's important to keep the voice in check, it shouldn't be too loud that it sounds rude. Politeness is always considered a trait of great customer service. Also providing good customer service one of the most important thing that set your business apart from other's of its kind.

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