Subject: Abandoned Calls
From: Ashish Dabral <[email-masked]>
To: melisa nunez <[email-masked]>
Cc: deeksha <[email-masked]>
Date: Mon, 7 Jan 2019 01:34:13 -0700 (MST)

Hi Melisa, 

There are 6 calls abandoned in last two days. So please give your proper explanation to Deeksha ma'am regarding this. 

I have attached screenshot for your reference. 

Process 	Date 	Afternoon Shift 	Morning Shift 	Night Shift 	Wait Time for Abandoned(Morning & Day) 	Time (Morning & Day) 	Remarks 	Wait Time for Abandoned(Night) 	Time (Night) 	Remarks 
GPS 	05-Jan-19 			5 				00:02:00 , 00:02:35 ,00:00:12,00:00:18,00:00:22 	4:09,5:59,6:03,22:44,22:45 	Melisa is responsible for all calls 
GPS 	06-Jan-19 			1 				00:03:05 	01:38 	Melisa is responsible for this call 

Regards, 
Ashish Dabral