Subject: Fwd: Report till 6th Jan
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 7 Jan 2019 08:23:54 +0000

Hi Ashish,

Did anyone ask Melissa what happened here?? I need her explanation on this ASAP. She should not be paid extra for this day.
Also, now onwards, send this email to all those responsible as well and ask them to explain. Keep me in copy

Sent from my iPhone

Begin forwarded message:

From: "Ashish Dabral" <[email-masked]<mailto:[email-masked]>>
Date: 6 January 2019 at 23:53:57 GMT-8
To: saurabh <[email-masked]<mailto:[email-masked]>>, deeksha <[email-masked]<mailto:[email-masked]>>
Subject: Report till 6th Jan

Hello Sir/Ma'am,

Please find the attached reports till yesterday. PFB the abandoned details.

Process Date    Afternoon Shift Morning Shift   Night Shift     Wait Time for Abandoned(Morning & Day)  Time (Morning & Day)    Remarks Wait Time for Abandoned(Night)  Time (Night)    Remarks
HFL     05-Jan-19                       3                               00:05:22,00:00:00,00:00:12      2:14,2:14,23:48 In first call Arjun was on call, in last call Arjun was available
HFL     06-Jan-19                       2                               00:00:00,00:03:02       23:36,23:40     In the last call Rahul didn’t pick up the call because the customer was talking irrelevant questions
GPS     05-Jan-19                       5                               00:02:00,00:02:35,00:00:12,00:00:18,00:00:22    4:09,5:59,6:03,22:44,22:45      Melisa is responsible for all calls
GPS     06-Jan-19                       1                               00:03:05        01:38   Melisa is responsible for this call

Regards,
Ashish Dabral