Subject: Report till 6th Jan
From: Ashish Dabral <[email-masked]>
To: saurabh <[email-masked]>, deeksha <[email-masked]>
Date: Mon, 7 Jan 2019 00:53:57 -0700 (MST)

Hello Sir/Ma'am, 

Please find the attached reports till yesterday . PFB the abandoned details. 

Process 	Date 	Afternoon Shift 	Morning Shift 	Night Shift 	Wait Time for Abandoned(Morning & Day) 	Time (Morning & Day) 	Remarks 	Wait Time for Abandoned(Night) 	Time (Night) 	Remarks 
HFL 	05-Jan-19 			3 				00:05:22 ,00:00:00,00:00:12 	2:14,2:14,23:48 	In first call Arjun was on call, in last call Arjun was available 
HFL 	06-Jan-19 			2 				00:00:00, 00:03:02 	23:36,23:40 	In the last call Rahul didn’t pick up the call because the customer was talking irrelevant questions 
GPS 	05-Jan-19 			5 				00:02:00 , 00:02:35 ,00:00:12,00:00:18,00:00:22 	4:09,5:59,6:03,22:44,22:45 	Melisa is responsible for all calls 
GPS 	06-Jan-19 			1 				00:03:05 	01:38 	Melisa is responsible for this call 
Regards, 
Ashish Dabral