Subject: Re: LSM Joining Case Test - Swarnamayee Samal
From: Swarnamayee Samal <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 7 Jan 2019 01:54:56 -0500

| | LSM Joining Case Test

Name | Swarnamayee Samal
E-mail | [email-masked]
Phone Number | (+91) 8708468049
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

I would selct this Blurp because cust is asking to deliver the tickets at the hotel address becuase he is travelling early. He would like to receive the tickets at the new address i.e. the hotel address.

This blurp includes the link where the cust can update the address and also there is the instruction by which he can check the status of his order.

In this blurp we can ask the cust to update the address on which address we can send the tickets.

We have also informed him through this blurp that he will get the tickets through the postal service and also he will get the details of that to track the order or tickets.

We have informed that he can update the address any personal address.

According to me this would be the appropriate answer which we should give to the cust.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is just to give the information cust needs.
Great customer service is to undersand what axactly the cust wants to know and try to give the best and satisfactory answer to the cust.
We have to try the best possible ways where we can satisfy and please our customers.

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