Subject: Report till 4th Jan
From: Ashish Dabral <[email-masked]>
To: saurabh <[email-masked]>, deeksha <[email-masked]>
Date: Sat, 5 Jan 2019 00:07:33 -0700 (MST)

Hello Sir/Ma'am, 

Please find the attached reports till yesterday . PFB the abandoned details. 

Process 	Date 	Afternoon Shift 	Morning Shift 	Night Shift 	Wait Time for Abandoned(Morning & Day) 	Time (Morning & Day) 	Remarks 	Wait Time for Abandoned(Night) 	Time (Night) 	Remarks 
HFL 	04-Jan-19 			3 				00:00:12,00:00:00,00:00:15 	23:36,1:17,5:23 	In first call Arif was on call and Arjun was available. In last Arjun was on call 
Lesmills 	04-Jan-19 			2 				00:00:04,00:00:25 	4:41,4:42 	Call abandoned in IVR 

Regards, 
Ashish Dabral