Subject: Report till 30th Dec
From: Ashish Dabral <[email-masked]>
To: saurabh <[email-masked]>, deeksha <[email-masked]>
Date: Mon, 31 Dec 2018 00:55:57 -0700 (MST)

Hello Sir/Ma'am, 

Please find the attached reports till yesterday . PFB the abandoned details. 

Process 	Date 	Afternoon Shift 	Morning Shift 	Night Shift 	Wait Time for Abandoned(Morning & Day) 	Time (Morning & Day) 	Remarks 	Wait Time for Abandoned(Night) 	Time (Night) 	Remarks 
HFL 	27-Dec-18 	2 	1 		00:08:32, 00:00:00 	8:31,14:03 	Kaeiara was on call 	00:00:03 	21:51 	
HFL 	28-Dec-18 			1 				00:00:00 	02:57 	
HFL 	29-Dec-18 	1 	1 	1 	00:00:00,00:00:01 	7:48,20:18 		00:06:25 	01:07 	Arjun was on call 
HFL 	30-Dec-18 	1 			00:00:00 	16:55 				
GPS 	27-Dec-18 		1 		00:00:01 	09:22 			21:51 	
GPS 	30-Dec-18 			1 				00:02:15 	00:55 	Melisa is responsible this call 
Lesmills 	27-Dec-18 	1 		1 	00:00:07 	19:49 	Call abandoned in IVR 	00:00:07 	00:10 	Call abandoned in IVR 

Regards, 
Ashish Dabral